Claim

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Cardholder's details
Customer number can be found at the top of the credit card invoice. It is 8-14 long number.
 
If you cannot locate your card number in the drop down box please contact your card issuer.
Your 16 digit card number is printed on your card. You can also find it on your card statement or by login in your online banking.
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Details of disputed transactions

Write the details of one single disputed transaction to below fields. Before the final signature you can attach invoice copy to claim.

When you have more than one disputed transaction, you have to attach invoice copy to claim before sign it. Mark the disputed transactions into the invoice copy.

 
Choose the type of claim. You can attach the required appendix files to claim before you sign the claim.
Additional information
Please list the disputed transactions one by one in the additional information field. Alternatively you can include a list of disputed transactions in an attachment.

Signature

Add your email address and press "Continue". You will receive a confirmation message to added email address. If the process is interrupted for any reason, you can continue the signing using the signature link in email message. Please note that you will have to confirm your identity using your Internet banking details.


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