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Support Form
Please fill out the support form carefully. This will help us solve the problem more quickly and smoothly. Thank you for your effort!
Does the issue relate to using the service and encountering an error?
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Yes, I encountered a function in the service that I did not know how to use or received an error message
No, I have a more general question about the service or a document in it
Are you reporting on behalf of yourself or someone else?
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Myself
Someone else
When did the issue occur?
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Just a moment ago, I am making a support request because I encountered an error just now
The problem occurred to me earlier
Great, we likely have a note of the error in the service usage logs.
If possible, we would appreciate it if you could recreate the error so that we can have a record of where and how the error occurred in the logs.
If possible, can you navigate to the part of the service where the error occurred? This will help our support team to pinpoint the issue.
Date and time when the error occurred
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Your Contact Information
First Name
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Last Name
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Phone Number
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Email Address
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Contact Information of the Person for Whom the Report Is Being Made
First Name
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Last Name
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Phone Number
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Email Address
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What does the issue relate to?
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-- Select --
I cannot proceed from a link
I did not receive an email with a signing link or other link
The link has expired
I cannot or do not know how to authenticate
Error during authentication
After authentication, I receive a message that I do not have sufficient rights
I cannot sign a document
I cannot see the document
I can see the files, but I cannot sign them
I cannot find the document I am looking for
I do not know how to fill out a web form
The web form gives an error message, and I cannot proceed
13A
Other
Briefly describe the purpose of your inquiry:
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Description of the problem:
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